Terms of Use

1. Acceptance of these terms

By creating an account, accessing Safara, or using any Safara feature, you agree to these Terms of Use, our Privacy Policy, Community Guidelines, Child Safety Standards, and Refund Policy.

These Terms of Use also serve as the public terms for Safara subscriptions and related digital services.

2. Eligibility and account responsibility

• You must provide accurate and current account details, including your phone number and email address where requested.
• You are responsible for protecting your devices, passwords, authenticator methods, and access to your account.
• You may not impersonate another person or organization, or use Safara to deceive, exploit, stalk, threaten, or defraud others.
• You must comply with applicable law in every jurisdiction where you use Safara.

3. What Safara is and what it is not

Safara provides emergency planning, reporting, voice testimony, evidence handling, circles, inbox, and in-app calling tools designed to support safety coordination. Safara is not a police, ambulance, fire, rescue, or government emergency service.

Safara does not guarantee that every alert, message, call, upload, or escalation will be delivered, seen, answered, synchronized, or acted on. Delivery and availability can be affected by device state, permissions, carrier behavior, operating-system restrictions, third-party platforms, network conditions, or store-account status.

4. Emergency workflows and user responsibility

If immediate danger exists, contact local emergency services directly. Safara does not replace official emergency responders.

• You are responsible for keeping your emergency plan, responders, circles, entities, and fallback channels accurate.
• You must not send false emergency triggers, fabricated reports, or abusive safety content.
• Emergency routing depends on the plan you configured, permissions you granted, and the channels or balances available to your account.

5. User-generated content, communications, and moderation

Safara includes user-generated and user-visible content, including profiles, messages, circles, comments, reports, testimonies, attachments, and other submissions. You may only use these features lawfully and responsibly.

• No harassment, hate speech, stalking, doxxing, threats, intimidation, or targeted abuse.
• No fraud, scams, impersonation, deceptive conduct, or manipulation of trust or emergency workflows.
• No CSAM, grooming, trafficking, or sexualized conduct involving minors.
• No pornography, exploitation, or material that uses Safara primarily for sexual solicitation or abuse.

Safara provides in-app reporting and blocking features, and may remove content, limit visibility, restrict features, suspend accounts, or terminate access when safety, platform rules, or law require it.

6. Reports, testimonies, and evidence

You retain rights to content you submit, but you grant Safara the rights needed to host, process, preserve, review, moderate, restrict, remove, deliver, and investigate that content as part of operating the service.

Safara may preserve, hide, remove, or disclose content and metadata where necessary for safety review, abuse prevention, legal compliance, platform policy compliance, or service integrity.

7. Membership subscriptions and entity operating licenses

• Safara memberships and entity operating licenses may be offered as auto-renewing subscriptions through Apple App Store or Google Play.
• The Safara apps display the subscription or license title, duration, live localized price, Privacy Policy link, and Terms of Use link before purchase.
• Subscriptions and licenses renew automatically until canceled through the App Store or Google Play account used for purchase.
• If auto-renew is turned off, access generally continues until the end of the current paid period unless a store refund, revocation, chargeback, or platform action changes entitlement earlier.
• Store-managed states such as renewal recovery, grace period, account hold, refund, revocation, expiration, or resubscribe may affect access, and Safara may update entitlements to match verified store state.

8. Top-up request orders

Emergency top-ups are currently handled as admin-reviewed request orders, not as instant App Store or Google Play purchases.

• Submitting a top-up request creates a request order that may become pending, approved, rejected, or fulfilled.
• Safara may prevent duplicate unresolved requests for the same pack or channel.
• A request is not guaranteed to be approved or fulfilled, and fulfillment timing may vary.
• Once fulfilled, the resulting credits or minutes are added to the applicable balance and currently follow their in-product validity rules from fulfillment.

9. Refunds, reversals, and billing support

Refunds and reversals for App Store or Google Play subscriptions follow the applicable store process, store policies, and applicable law. Safara may assist with entitlement sync issues, but store-billed transactions remain tied to their purchase source.

Top-up request orders are not treated as direct in-app store purchases. Any rejection, correction, reversal, or support handling for a top-up request order is managed through Safara support and internal order records.

10. Service changes and outages

Safara may add, remove, pause, geolimit, or modify features, channels, eligibility rules, moderation tools, pricing, request workflows, or entitlement logic at any time.

Services may be unavailable, degraded, delayed, or partially broken from time to time. Except where law requires otherwise, Safara is not liable for losses arising from outages, carrier delays, app store issues, recipient unavailability, or third-party failures.

11. Disclaimers and limitation of liability

Safara is provided on an as available and as is basis to the fullest extent permitted by law. We do not guarantee uninterrupted availability, successful delivery of every workflow, or any particular real-world safety outcome.

To the fullest extent permitted by law, Safara and its operators are not liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for harm arising from delayed or failed communication, inaccurate routing, misuse of the service, or third-party network, device, or store failures.

12. Moderation, suspension, and termination

Safara may investigate reports, enforce policies, preserve evidence, cooperate with lawful requests, and take action including warnings, feature restrictions, content removal, suspension, or permanent account termination.

13. Changes to these terms

Safara may update these Terms of Use when product features, pricing, platform rules, or legal requirements change. The latest published version on this page controls from its effective date.

14. Contact

Legal inquiries: legal@safara.online
Support inquiries: support@safara.online