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Privacy Policy

Last updated: April 12, 2026. This policy explains how Safara collects, uses, shares, secures, retains, and deletes personal data across the Safara mobile apps, website, support flows, memberships, entity licensing, top-up request orders, public safety surfaces, circles, inbox, and calling services.

Privacy contact: legal@safara.online

1. Scope

This Privacy Policy applies whenever you use Safara account features, emergency tools, reports, voice testimonies, evidence vault features, circles, messaging, in-app calling, trust settings, billing surfaces, or support and legal pages.

2. Data we collect

Safara collects the categories of data reasonably needed to operate the service, protect users, and meet platform and legal obligations.

  • Account data: your name, username, email address, phone number, country information, profile photo, sign-in details, and verification metadata.
  • Safety data: emergency plan settings, responder choices, safety check-in preferences, reports, voice testimonies, vault metadata, and evidence-related records.
  • Communication data: direct chat and circle metadata, message content where needed to deliver, secure, moderate, or investigate the service, and call session records.
  • Device and diagnostic data: device identifiers, app version, IP address, push notification tokens, VoIP tokens where supported, session history, crash and reliability diagnostics, and security logs.
  • Location-related data: home country, current-country context, emergency location context, and last known location data when you enable location-based safety features and your device permissions allow it.
  • Billing and entitlement data: membership and entity-license state, product identifiers, purchase tokens, renewal state, expiration state, entitlement balances, and request-order history for top-ups.

3. How we use your data

  • To create and protect your account, keep you signed in, and restore your account state across supported devices.
  • To deliver emergency routing, reporting, testimony, evidence, circles, inbox, and calling workflows.
  • To enforce subscriptions, entity-license entitlements, storage caps, usage limits, and feature availability.
  • To process and track top-up request orders and any resulting balance fulfillment, adjustment, or rejection.
  • To detect abuse, fraud, false emergency use, policy violations, and security threats.
  • To provide support, resolve disputes, comply with app store rules, and satisfy legal or regulatory obligations.

4. How we use account, profile, and identity details

Your phone number and email address are used for account access, verification, account security, support follow-up, trust workflows, purchase support, and emergency workflows where you deliberately configure them.

Your profile photo, display name, trust signals, and membership indicators may appear in profiles, inbox threads, circles, comments, reports, and other user-facing surfaces where identity context is part of the product.

5. Location, safety check-ins, and inactivity protection

Safara uses location-related data to support discovery controls, trust context, emergency readiness, and safety check-in flows. If you enable location-based safety features, Safara may store fresher last known location context to support emergency escalation when you become inactive or when you trigger an emergency workflow.

Location data can be limited, approximate, delayed, unavailable, or permission-restricted. Safara does not guarantee that precise location data will always be available, current, or deliverable during a real-world emergency.

6. Messaging, circles, and calling

Safara uses communication data to deliver direct chat, circles, comments, emergency follow-up, and in-app audio or video coordination. On supported iOS devices, incoming call functionality may use Apple PushKit and CallKit for real-time Safara calling. On supported platforms, push tokens and related signaling identifiers are used only to deliver the communication features you enable.

7. Subscriptions, entity licenses, and top-up request orders

Safara memberships and entity operating licenses may be billed through Apple App Store or Google Play where offered in the mobile apps. Safara receives product identifiers, purchase state, renewal state, and entitlement information needed to verify and enforce access. Safara does not receive your full payment card number from Apple or Google.

Emergency top-ups are not currently presented as instant App Store or Google Play purchases. Instead, Safara may create request-order records that move through statuses such as pending, approved, rejected, or fulfilled. Those records are used to manage balances, history, admin review, and support follow-up.

8. How we share data

Safara does not sell personal data. We may share data with:

  • Service providers that help us operate hosting, notifications, messaging, calling, moderation tooling, analytics, fraud prevention, and security.
  • Apple, Google, and other platform providers when subscription verification, renewal reconciliation, refund handling, or entitlement sync is required.
  • Responders, circles, support entities, or other recipients you intentionally configure for emergency routing.
  • Authorized authorities, child-protection bodies, or law-enforcement recipients where required by law, urgent safety needs, or valid legal process.
  • Internal trust, moderation, legal, finance, and operational teams where safety, abuse prevention, billing support, or service integrity requires action.

9. Data retention

Retention periods depend on data type, legal obligations, safety obligations, security needs, and fraud-prevention needs. Safara keeps data only as long as reasonably necessary for legitimate operational, safety, legal, and compliance purposes.

  • Operational and session data may be retained for reliability, abuse review, fraud prevention, and security.
  • Billing and request-order records may be retained for finance, audit, dispute resolution, platform review, and tax obligations.
  • Safety, moderation, and child-safety records may be retained where investigation, legal compliance, or platform protection requires it.

10. Account deletion and user rights

Safara provides account deletion pathways in-app and through web support. Visit Account Deletion for the current deletion process.

  • You can access and update supported profile, trust, and notification settings inside the app.
  • You can request deletion, privacy support, or clarification regarding our data practices through the contact methods below.
  • Some data may still be retained where law, billing obligations, security, abuse prevention, or child-safety obligations require it.

11. Security

Safara uses administrative, technical, and organizational safeguards to protect personal data. No system can promise perfect security, but we continuously review controls, logs, incident response practices, and access limits.

12. International processing

Depending on where you use the service and where Safara or its service providers operate, your data may be processed in jurisdictions different from your own. Safara uses reasonable safeguards and contractual controls where appropriate when arranging those services.

13. Children's data and child safety

Safara prohibits child sexual abuse and exploitation content and behavior, and maintains published child-safety standards. See Child Safety for details and reporting channels.

14. Changes to this policy

Safara may update this Privacy Policy when product features, legal obligations, platform requirements, or safety workflows change. The latest version published on this page controls from its effective date.

15. Contact

Privacy and legal inquiries: legal@safara.online
General support: support@safara.online